Because we’re here to help
Answers to some of our most frequently asked questions.

Trial & Auto-Shipments
Changing Your Order
Your Account
Shipping
Payment
Cancellations and Returns
Bladder Protection
CBD
Trial & Auto-Shipments
Changing Your Order
- Open the “Access Your Account” email from us in your inbox
- Click the “Access account” button from your email
- Once your Because Account loads, click “My Subscriptions”
- When the screen loads, click “Change Date” on the left hand navigation column
- Select the date that works best for you - this is the date we’ll ship your next refill
- Click “Apply Changes”
- Open the “Access Your Account” email from us in your inbox
- Click the “Access Account” button from your email
- Once your Because Account loads, click “My Subscriptions” on the left hand navigation column
- When the screen loads, click on a product and adjust the quantity or size
- Click “Update Item”
- Open the “Access Your Account” email from us in your inbox
- Click the “Access Account” button from your email
- Once your Because Account loads, click “My Subscriptions” on the left hand navigation column
- When the screen loads, add or remove products
- Click “Update Item”
- Open the “Access Your Account” email from us in your inbox
- Click the “Access Account” button from your email
- Once your Because Account loads, you can “Add” new products or “Edit” existing items to your Auto-Ship
- Open the “Access Your Account” email from us in your inbox
- Click the “Access account” button from your email
- Once your Because Account loads, click “My Account”
- When the screen loads, click “Edit Shipping Address”
- Click “Update Item”
- Open the “Access Your Account” email from us in your inbox
- Click the “Access Account” button from your email
- Once your Because Account loads, click “My Account” on the left hand navigation menu
- When the screen loads, click “Edit Shipping Address”
- Click “Update Item”
Your Account
- Open the “Access Your Account” email from us in your inbox
- Click the “Access account” button from your email
- Once your Because Account loads, click “My Account” on the left hand navigation menu
- When the screen loads, scroll down to “Payment Details”
- Click “Apply Changes”
- Open the “Access Your Account” email from us in your inbox
- Click the “Access Account” button from your email
- Once your Because Account loads, click “Order History” on the left hand navigation menu
- Open the “Access Your Account” email from us in your inbox
- Click the “Access account” button from your email
- Once your Because Account loads, click “My Account” on the left hand navigation menu
- Scroll down to the bottom of the page and click “Cancel Plan”
Shipping
- Open the “Access Your Account” email from us in your inbox
- Click the “Access account” button from your email
- Once your Because Account loads, click “My Subscription” on the left hand navigation menu and you can change the date of your shipments.
Payment
- Open the “Access Your Account” email from us in your inbox
- Click the “Access account” button from your email
- Once your Because Account loads, click “My Account” on the left hand navigation menu
- Scroll down to the “Payment Details” section and click “Edit”
- Open the “Access Your Account” email from us in your inbox
- Click the “Access account” button from your email
- Once your Because Account loads, click “My Subscription” on the left hand navigation menu and you can see the date of your shipment.
Cancellations and Returns
- Open the “Access Your Account” email from us in your inbox
- Click the “Access account” button from your email
- Once your Because Account loads, click “My Account” on the left hand navigation menu
- Scroll to the bottom of the page to “Subscription Detail” and click “Cancel Plan”
Bladder Protection
- Great quality and price: Products crafted with quality materials, manufactured with feedback from tens of thousands of older adults.
- Make your life easier: Our discreetly packaged products are delivered straight to your doorstep. Buy as needed or subscribe and save.
- Here to help: Our trained product specialists are here to help you find the best products for the weeks, months, and years ahead.
Many of our customers combine lower absorbency products with higher absorbency products so that they can manage their incontinence depending on where they are, the time of day or depending on how their body is working at that moment. So, no matter the situation we have a product, or a combination of products, that is right for you.
Your bladder protection underwear should fit snugly but should not rub or chafe. All our underwear comes folded. Unfold the underwear. Once unfolded put your hand into the underwear top and loosen the front from the back. The easiest way to put the underwear on is to sit down and place both your right and left hand into the underwear, holding them open wide enough to slide your legs through the leg holes. Pull up until you reach your knees, then stand up and gently pull the underwear up. Make sure the elasticized top is fully extended.
You also want to make sure that the bladder protection pad in the underwear is centered between your legs. The front and back coverage of the protective pad should be equal - adjust the underwear until it feels comfortable. All of our maximum and overnight underwear have double leak guards. Make sure these are not rubbing and are positioned comfortably. You may want to run your fingers between the underwear and your skin to make sure it's positioned comfortably and not doubled over. If the leak guard is rubbing, try going up a size.
Most of our underwear has the size marked on the back of the underwear, but if you need to make sure the back of the underwear should have a little bit of extra material to make sure the underwear covers you in the back.
Because has boosters! Boosters are designed to increase the absorbency of your bladder protection underwear. Boosters can significantly increase the total absorbency of the bladder protection underwear. Search “booster” on your account page or reach out to us at help@becausemarket.com and we can suggest the right option for your needs.
Customers often mention they use pads or guards to increase the absorbency of their disposable bladder protection underwear. This is a great option for many customers, especially during the day. Boosters work best for overnight uses as they are designed to offer an additional layer of full coverage within your bladder protection underwear.